Shipping & Returns

Shipping

Ordering from outside the UK

The products we sell are zero-rated for VAT to UK customers. However, your national government might charge VAT or customs tax. Please make sure you are aware of the tax policy in your country for imported packages containing books/magazines. Hinterland is not responsible for any charges you may have to pay in taxes or customs duty. We do not pay tax or duty on your behalf and this is your responsibility to pay. Many jurisdictions classify magazines as zero-rated for VAT like the UK, and single copies of Hinterland arrive with nothing extra to pay. However, please contact your local customs office to establish what charges you may incur from ordering from overseas with us. Hinterland is distributed internationally, so alternatively get in touch with your local bookshop who may be able to order Hinterland for you, saving you on postage and possible additional charges.

This also applies to annual subscriptions to Hinterland

Returns

Hinterland is happy to refund returned items ordered directly from our website.

Please inform us within 14 days of receiving your goods that you wish to cancel and return. Goods must be in perfect condition, unread, and able to be resold. To be eligible for a refund, your item must be unused and in the same condition that you received it. Your statutory rights remain unaffected by this policy. To arrange a return and refund, please contact us at: hello@hinterlandnonfiction.com or use the contact box using the link above.

Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges: For exchanges, return the item for a refund under this policy, then create a new order on our website.

Returning your Product: To return your product, you should send it to: Hinterland Press, The Enterprise Centre, University of East Anglia, Norwich, Norfolk, NR4 7TJ, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item (unless faulty). The original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning an order worth over £20, you should consider using a trackable shipping service or purchasing insurance.

Subscriptions: Please inform us within 14 days should you wish to cancel your annual subscription. If you have already received your first issue, please follow the instructions above to return it, or it will be deducted from your refund. Please note that after 14 days, subscriptions are non-refundable, and will continue until the end of the yearly cycle.

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you.